CRMIT’s CRM++ SLA Management Solution, is a proactive and comprehensive component that acts as a watchdog for all the Service Requests in the CRM On Demand. The workflow based design of the component considers various service requests from customers and from CRM On Demand. Business Benefits Improves service quality and streamline operations in the organization Gain a wealth of updated insight into resources, operations and customers Monitor and measure SLAs from a business service perspective Improved industry compliances and service management methodologies  Read More →

Rule Management Solution is a CRM++ Solution Offering I should be able to define any complex condition on basis of all objects that are exposed as part of OD workflows outside OD On basis of the above condition, the action can be Triggering an email with email templates filled with dynamic information Creating an activity / appointment with required information Updating a field value  Calling any custom method that we implement for the customer  As part of every time based workflow, I require a facility to specify @ what time this workflow is configured...