http://solutions.crmit.com CRMIT Solutions OnDemand - Oracle CRM OnDemand Tue, 10 Nov 2009 05:30:14 +0000 http://backend.userland.com/rss092 en CRMIT’s proven implementation methodology focuses on business solutions.  Concentrating on a thorough up-front discovery of the customer’s business objectives, CRMIT translates them into a comprehensive solution plan. With CRMIT’s Call Center, you can directly integrate your telephone network into CRM OnDemand and access it entirely through the familiar, browser-based ... http://solutions.crmit.com/2009/11/avaya-cti-integration-with-oracle-crm-ondemand/ Chat Features Intelligent Chat Distribution Agent to Agent transfer Screen Pops Ability to accept / reject incoming chat requests Canned Response Manager Push Images, Links, Pages, ... http://solutions.crmit.com/2009/10/chat-solution-for-oracle-crm-ondemand/ Complete Offline Solution for Oracle CRM OnDemand. This can be customized for any object of CRM OnDemand. This offers your complete control to your end users. With Custom Pages and Custom Functions talking to backend systems. UL looks if the end users are working on CRM OnDemand which makes the solution more ... http://solutions.crmit.com/2009/05/offline-solution-for-crm-ondemand/ Mobile CRM -  Mobilizing CRM OnDemand CRMIT’s Mobile CRM allows you to view, edit, and add contact and account details, take notes, schedule meetings, complete activities, update opportunities, and review service request information, all from a handheld device. You can easily access key customer information using quick lookups or filtered searches. ... http://solutions.crmit.com/2009/05/mobile-crm-for-crm-ondemand/ Email Tracker is a powerful add-on that converts your incoming email into CRM On Demand Records.  It makes your Email Campaign a configurable and easy process. A Fully Customizable interface, allows the business users to configure campaigns with different Mail IDs / Servers These Mail IDs can be published via Print / Electronic ... http://solutions.crmit.com/2009/05/email-tracker-for-crm-ondemand/ Organizations have been always facing the challenge of achieving customer satisfaction. Handling customer requests at Contact Centers / Call Centers, be it as simple as basic product information or technical information plays a vital role in attaining customer satisfaction. CRM++ in CTI frame work is a Call Center / Contact Center ... http://solutions.crmit.com/2009/05/cti-intergration-for-crm-ondemand/ CRMIT CRM++ Custom Organization Chart application, is an adjunct to the CRM OnDemand, Which envelopes the Organization Structure information in CRMOD, to a hierarchical and interactive Organization Chart This Tool demonstrates the Human Relationships relevant to the sales opportunities in a much edible and immediately usable format A business user can view ... http://solutions.crmit.com/2009/05/organizational-charts-for-crm-ondemand/ CRMIT’s CRM++ SLA Management Solution, is a proactive and comprehensive component that acts as a watchdog for all the Service Requests in the CRM On Demand. The workflow based design of the component considers various service requests from customers and from CRM On Demand. Business Benefits Improves service quality and streamline operations ... http://solutions.crmit.com/2009/05/sla-management-for-crm-ondemand/ Rule Management Solution is a CRM++ Solution Offering I should be able to define any complex condition on basis of all objects that are exposed as part of OD workflows outside OD On basis of the above condition, the action can be Triggering an email with email templates filled with dynamic information Creating an ... http://solutions.crmit.com/2009/05/rule-management-solution-for-oracle-crm-ondemand/ Service Desk solution for Oracle CRM OnDemand which enables your Service Teams to use CRM OnDemand for Service Force Automation Below are some key highlights.. Sending an Email: The customer can send an email to a support email address. A batch utility reads the email and checks if the customer is a new customer ... http://solutions.crmit.com/2009/05/service-desk-for-oracle-crm-ondemand/