CRMIT – Solutions OnDemand
CRMIT is a fast growing market leader in delivering OnDemand CRM solutions using Software as a Service (SaaS) business model. We have an excellent track record in delivering innovative technology solutions to customers Using Global Delivery Model.
Years of Experience in CRM and a complete understanding / Control of SaaS business model means, Our CRM Implementation Services are World Class, Agile and Keeps Quality and Customer Satisfaction in its Core. Our Team of Experienced Business Analysts, Technical Architects and Integration Specialists, Combined with the talents of our Innovative R & D Engineers, Change Management Experts and Education Specialists Make sure the solutions we deliver are in line with the customer expectations, and improve acceptance of CRM / SaaS models within their organizations.
We take pride in identifying ourselves as End-To-End CRM Implementation Specialists, With focus on the overall success of the Customer Experience, Not just on the software part of it.
Business Consulting: Our consulting primarily emphasizes on Industry best practices framework and systematic approach that can help your business gain an edge over your competitors. Our business analysts have the right experience and balance, to understand your changing needs, and advice a solution that is in line with your current expectations, at the same time supporting your future scalability.
Business Support Services: For businesses which are looking to benefit from strategic outsourcing CRM, we offer Business continuity and Support Services. This includes an end-to-end solution management, which can include hosting, data loading, end user training, regular maintenance and, reporting etc., Our escalation path ensures that customer comes first and we are available 24*7 to take care of your application support needs.
Data Management Services: We offer CRM Data Management services that can help customers to focus on their core business. Our services are end to end and they involve effective management of critical data. We handle customers’ Business data with supreme care and we have raised our security norms to high levels, to ensure that customer information is never compromised.
User Adoption Services: The greatest challenge that an organization faces during the course of a CRM implementation is the acceptance of the solution by the target users. Getting the end users to accept new systems and processes in spite of being concerned about having to change their long standing practices and habits are, in essence, the “User Adoption Conundrum”.
Education Services: We are partners with world’s CRM giant Oracle. We have successfully completed trainings for a number of prestigious companies. The experienced and certified trainers we have, deliver trainings globally and train the candidates on Oracle and BEA, TIBCO Products.
Global Delivery Model: We have created a proven delivery model using which our clients have made substantial savings. Our offshore and onsite model has been successfully used by our global clients with great success. Using the SaaS Business model that we adopt religiously, we have successfully made an excellent collaboration platform, which can be used by our customers across the globe, for effective project management / change management / issue tracking / maintenance / education etc.,
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