Chat Features

• Intelligent Chat Distribution
• Agent to Agent transfer
• Screen Pops
• Ability to accept / reject incoming chat requests
• Canned Response Manager
• Push Images, Links, Pages, Proactive Messages
• Ability to chat in multiple languages
• Emotions

Chat Initiation

• Visitor initiated Chat from Website / Email
• Invite Visitor to Chat

Reporting and Analysis

• Chat Satisfaction Survey
• Retrieve/Search Chat Transcripts
• Detailed Reporting and Statistics

Save Info

• Save Chat history under customer record

Generate a the HTML code and add the code your website

Customize your questions that needs to be asked when someone clicks on Live Help button

Agent Management – Fully Integrated to Oracle CRM OnDemand Logins

Automated Screen Pops – As soon as agent accepts the chat request, the screen also shows the customer’s record in Oracle CRM OnDemand