CRMIT’s proven implementation methodology focuses on business solutions.  Concentrating on a thorough up-front discovery of the customer’s business objectives, CRMIT translates them into a comprehensive solution plan. With CRMIT’s Call Center, you can directly integrate your telephone network into CRM OnDemand and access it entirely through the familiar, browser-based interface. Seamlessly integrate with most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesis, and on-demand call center vendors like Avaya OnDemand,... 

Chat Features Intelligent Chat Distribution Agent to Agent transfer Screen Pops Ability to accept / reject incoming chat requests Canned Response Manager Push Images, Links, Pages, Proactive Messages Ability to chat in multiple languages Emotions Chat Initiation Visitor initiated Chat from Website / Email Invite Visitor to Chat Reporting and Analysis Chat Satisfaction Survey Retrieve/Search Chat Transcripts Detailed Reporting and Statistics Save Info Save Chat history under customer record Generate a the HTML code and add the code your... 

Complete Offline Solution for Oracle CRM OnDemand. This can be customized for any object of CRM OnDemand. This offers your complete control to your end users. With Custom Pages and Custom Functions talking to backend systems. UL looks if the end users are working on CRM OnDemand which makes the solution more user friendly. Offline CRM OnDemand Sync Offline CRM OnDemand List View    Offline CRM OnDemand – Account Detail Offline CRM OnDemand – Opportunity Detail  Read More →

Mobile CRM -  Mobilizing CRM OnDemand CRMIT’s Mobile CRM allows you to view, edit, and add contact and account details, take notes, schedule meetings, complete activities, update opportunities, and review service request information, all from a handheld device. You can easily access key customer information using quick lookups or filtered searches. CRMIT’s  Mobile CRM enables account, contact, opportunity, and service request from handheld devices so employees always have access to the most up to date customer information, whether in the office or on... 

Email Tracker is a powerful add-on that converts your incoming email into CRM On Demand Records.  It makes your Email Campaign a configurable and easy process. A Fully Customizable interface, allows the business users to configure campaigns with different Mail IDs / Servers These Mail IDs can be published via Print / Electronic Media All Responses to this, are picked in batches, and inserted into  CRM OnDemand, where they can be processed further All Emails are backed up for further review / usage / audit purposes Supports all standard SMTP / Pop Mail... 

Organizations have been always facing the challenge of achieving customer satisfaction. Handling customer requests at Contact Centers / Call Centers, be it as simple as basic product information or technical information plays a vital role in attaining customer satisfaction. CRM++ in CTI frame work is a Call Center / Contact Center web-based solution based on TAPI (Application Programming Interface) framework. This Call Center solutions allows our clients to directly integrate your telephone network into CRM OnDemand and access it entirely through the familiar,... 

CRMIT CRM++ Custom Organization Chart application, is an adjunct to the CRM OnDemand, Which envelopes the Organization Structure information in CRMOD, to a hierarchical and interactive Organization Chart This Tool demonstrates the Human Relationships relevant to the sales opportunities in a much edible and immediately usable format A business user can view Account / Opportunity information and view the contacts associated with the accounts / opportunity in a tree format capturing the reporting hierarchy which can be used for managing / closing the lead /... 

CRMIT’s CRM++ SLA Management Solution, is a proactive and comprehensive component that acts as a watchdog for all the Service Requests in the CRM On Demand. The workflow based design of the component considers various service requests from customers and from CRM On Demand. Business Benefits Improves service quality and streamline operations in the organization Gain a wealth of updated insight into resources, operations and customers Monitor and measure SLAs from a business service perspective Improved industry compliances and service management methodologies  Read More →

Rule Management Solution is a CRM++ Solution Offering I should be able to define any complex condition on basis of all objects that are exposed as part of OD workflows outside OD On basis of the above condition, the action can be Triggering an email with email templates filled with dynamic information Creating an activity / appointment with required information Updating a field value  Calling any custom method that we implement for the customer  As part of every time based workflow, I require a facility to specify @ what time this workflow is configured... 

Service Desk solution for Oracle CRM OnDemand which enables your Service Teams to use CRM OnDemand for Service Force Automation Below are some key highlights.. Sending an Email: The customer can send an email to a support email address. A batch utility reads the email and checks if the customer is a new customer or existing customer (if a contact record is present in the system with that email address he will be considered an existing customer) If it is an existing customer, the email is used to create a new Service Request in the system and the contact...